Customer Service



Quality

Always striving for quality we ensure that all the downloads we give to you are the best quality possible. We currently only take .wavs from artists and then convert these to Lame MP3 vbr v0. This gives the same same high quality as a 320kbps MP3 but with the bonus of a smaller file size. At a later date we may add rare items to our catalog which aren't available at this quality, this will be detailed in the product page to make you fully aware of what you are downloading.

Payment

We are currently only taking PayPal for payment of orders, you do not need a PayPal account to place an order. A valid Credit/Debit card or money already in a PayPal account is all you will need. We will not be allowing any other methods of payment.

Orders

On completion of your order you will be taken to PayPal to process your payment. Once you have completed payment ensure you click return to merchant so that your order is processed correctly. If you do not do this the system will not recognise that you have paid and you will not be able to download your items.

Support

If you have any problems or questions then please email us at support@grimedigital.com. All emails will be responded to ASAP.